Return & Cancellation

Rent at TALI retains the right to alter and amend these policies at any time without intimation and the
amended policy would be available at the same page for reference.
This policy governs the cancellation and return of any Order placed by the Website User (defined
hereinafter) on www.rentattali.com (defined hereinafter).


1. The domain name http://www.rentattali.com (hereinafter referred to as the "website") is owned
by Rent at TALI & Fashion LLP, a company incorporated under the Companies Act, 2013 having
its registered office at 27A, Acacia I, Magarpatta city, Hadapsar, Pune – 411028


2. For the purpose of this Return and Cancellation Policy, wherever the context so
requires “Website / Owner” and “Website” shall mean Closeted Couture & Fashion LLP and
www.rentattali.com, respectively. Also, wherever the context so requires, “Website / User" or
“User” or “he/ she” or “his/ her” shall mean any natural or legal person who is competent to enter
into a legally binding Contract under the “Indian Contract Act, 1872” (hereinafter referred to as
the “Contract Act”). Any person who is not competent under the Contract Act to enter into a
legally binding Contract including minors, un-discharged insolvents, persons of unsound mind
etc. are not eligible to use this Website. This Website is intended for individuals who are 18 years
of age or above. By accessing or using this Website or the services rendered by this Website in
any manner, the Website User warrants that he/ she is 18 years of age or above.


3. By accessing, browsing, using and/or availing the services, products and tools provided by this
Website, the Website User agrees to abide and be bound by the provisions of this “Return and
Cancellation Policy” as applicable to this Website. The Website User’s access to and use of this
Site and/or the Services is conditional upon the Website User’s acceptance and continuous
compliance with the provisions of this “Return and Cancellation Policy” and the Terms of Use
and other policies available on this Site at all times. The Website Owner reserves the right to
refuse access to this Website and/or terminate account(s) and/or remove and/or edit content at
any time without Notice to the Website User. It is the Website User’s responsibility to review this
“Return and Cancellation Policy” periodically for updates/ changes. The Website User’s
continued use of this Website following the posting of changes will mean that he/she accepts
and agrees to the revisions. If the Website User does not agree to be bound by any of the
provisions of this Return and Cancellation Policy then he/ she shall not use and/ or access this
Website.


4. The Website Owner owes no liability to the Website User for citing any reason for cancelling
any Order made by the Website User.

5. By mere use of this Website, the Website User
expressly consents to the terms of this “Return and Cancellation Policy”. This “Return and
Cancellation Policy” is incorporated into and subject to the Terms of Use of this Website. This
“Return and Cancellation Policy” shall be read in accordance with and subject to the provisions
of the Terms of Use of this Website.


6. The Website User shall send the cancellation and/ or return request by emailing the Website
Owner at info@ClosetedCouture.com

7. The Website Owner’s decision shall be final to decide whether the cancellation and / or return
request of the Website User is accepted or not.


8. Rent at TALI Express Category :
8.1. In case of product(s) ordered under this category, cancellation of the Order is allowed only
till the product(s) has not left the warehouse of the Website Owner.


8.2. The Website User is advised to check the product(s) thoroughly at the time of delivery and in
case of any problem, including but not limited to, size, color, style and/ or damage, the Website
User shall make a remark on the check list sent with Delivery Personnel about the same and
shall return the product(s) with the Delivery Personnel. The Delivery Personnel will wait at the
Website User’s address for 15 minutes from the time of delivery for the Website User to try the
product(s) and return the same in case of any problem with the same.


8.3. Once, the Delivery Personnel leaves the premises of the Website User and till the product(s)
reaches the warehouse of the Website Owner, any kind of damage found on the product(s) shall
be the sole liability of the Website User.


8.4. In case the Website User fails to return the product(s) on the return date, a per day late fee
of 5% of MRP of the product will be charged up to a maximum of MRP of product.


8.5. The above late fee shall be payable by the Website User in the same manner as the
Website User has paid for the Total Price of the product(s) while placing the Order.


9. Rent at TALI Reserve Category:
9.1. If the Site User has to return any product(s) upon its receipt, which is ordered from this
category, he and/ or she shall place the return request within 12 hours from the time of delivery
by sending an email to orders@rentattali.com


9.2. No refund shall be made by the Website Owner if the return request is made by the Website
User after 6 hours from the time of delivery.


9.3. In case the Website User fails to return the product(s) on the return date, a per day late fee
of 5% of MRP of the product will be charged up to a maximum of the Security Deposit deposited
by him/ her.


10. In case of cancellation and/ or return of any Order being placed by the Website User, the
refund(s) to be made by the Website Owner to the Website User of the Security Deposit and/ or
Rental Fee and/or Delivery Charge and/ or any other charge(s) would be refunded within 15- 45
days from the date of cancellation and/ or the return, depending upon the Bank Policies of the
Website Owner and the Website User, respectively.


11. All the refunds to be made are done through the Third Party Payment Gateways engaged by
the Website Owner. However, the Website Owner shall not be liable in any manner, if there is
any delay/ failure in the processing of the refund to be made to the Website User, instead it is the liability and responsibility of the Third Party Payment Gateways. It is hereby stated that the
Website Owner will take reasonable steps to get the refunds processed in a timely manner, but,
it cannot guarantee the same.


12. The Website User shall return the Rent at TALI Packaging box, Wooden Hanger, Jewelry
Box (if any) along with any other merchandise which was delivered with the product(s). Failing
which, INR 150/- shall be deducted from the Security Deposit (if the product(s) delivered is
ordered from the Rent at TALI Reserve Category) and/ or INR 150/- shall be paid by the Site
User to the Delivery Personnel who comes to pick-up the product(s), if the product(s) delivered is
ordered from the Rent at TALI Express.
Category.

13. The Website Owner will inspect the product(s) returned by the Website User when
it reaches its warehouse and check whether the product(s) is intact and is in the same condition
as it was when it was delivered to him/ her. Rent at TALI reserves the right to take the final
decision about the condition of the returned product(s).


14. In case of any Major Damage (any kind of loss which diminishes the commercial value of the
product, including but not limited to, theft, alteration, non-reversible treatment to the fabric,
replacing original product with fake product, fabric burn, ripping off of the fabric) being caused to
the product(s) while it is in the custody of the Website User, an additional charge of up to 100%
of the Retail value of such product(s), as determined by the Website Owner, shall be payable by
the Website User.


15. The Website User explicitly agrees to the levy of such additional charge on account of Major
Loss (defined above) being caused to the product(s) while in the custody of the Website User, as
determined by the Website Owner.


16. In the event of Major Loss (defined above) being caused to the product(s) being ordered from
the Rent at TALI Product Category, the additional charge, as determined by the Website Owner,
shall be adjusted from the Security Deposit being paid by the Website User and in case of the
additional charge being higher than the Security Deposit, the Website Owner is explicitly
authorized by the Website User to levy the balance of such additional charge, the balance of the
additional charge shall be payable by the Website User in the same manner as the Website User
has paid for the Total Price of the product(s) while placing the Order.


17. The Website User is advised to check and note the product(s) condition thoroughly on the
checklist, provided along with the product(s), at the time of delivery and in case of any problem,
including but not limited to, size, color, style and/ or damage, the Website User shall intimate the
Delivery Personnel about the same and shall return the product(s) with the Delivery Personnel.
Once, the Delivery Personnel leaves the premises of the Website User with the checklist,
provided along with the product(s), and till the product(s) reaches the warehouse of the Website
Owner, any kind of damage found on the product(s) shall be the sole liability of the Website
User.


18. The Pick-up time shall be mutually decided between the Delivery Personnel and Website User over phone-call on the day of pick-up. The Delivery Personnel shall call the Website User
for knowing the Pick-up time.


19. It is hereby clarified that the Website Owner will take best efforts to ensure that the product(s)
ordered by the Website User under any of the categories mentioned on this Website are
delivered within the timelines specified in the Terms of Use of this Website, however, in case of
delay of more than 1 (one) day from the specified delivery date and/ or time, the Website Owner
shall refund the entire amount charged for the product(s) ordered by the Website User from this
Website.


20. The name and contact details of the Grievance Officer are provided below:


Ms. Chaitali Parmar
Closeted Couture & Fashion LLP
Office : 27A, Acacia I, Magarpatta city, Hadapsar
Pune - 411028
Mobile No.:
Email: info@closetedcouture.com
Time: Available from Monday – Saturday (09:00 – 18:00)


This document is published in accordance with the provisions of Rule 3 (1) of the Information
Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and
regulations, privacy policy and Terms of Use for access or usage of the Mobile Application and
the website http://www.rentattali.com (hereinafter referred to as the “website”). This electric
record is generated by a mobile phone and does not require any physical or digital signatures.
The domain name http://www.rentattali.com (hereinafter referred to as the "website") is owned by
Closeted Couture & Fashion LLP, a company incorporated under the Companies Act, 2013
having its registered office at 27A, Acacia I, Magarpatta city, Hadapsar, Pune – 411028
For the purpose of these Terms of Use and including the applicable policies which are
incorporated herein by way of reference, wherever the context so requires “Website Owner” and
“Website” shall mean Closeted Couture & Fashion LLP and http://www.rentattali.com
respectively.